Common Cleaning Inspection Questions
PART 3: How to Avoid Inconsistent Inspections
This is part three of our series on the most common cleaning quality inspection questions that we hear from our customers. In this blog, you will learn why it is important to maintain a schedule of inspections that yields quality, usable data.
When cleaning professionals are responsible for cleaning inspections as well as delegating day-to-day cleaning operations, they might prioritize cleaning inspections below other tasks. Inspections may only be performed on an as-needed basis, or when a complaint is received from a building occupant. Why is this a problem? The answer to this question lies in your database of resulting inspection reports.
Inconsistent inspections lead to inaccurate trending. If a manager or supervisor must analyze a report that does not show a pattern in the days between each inspection, it becomes more difficult to track progress and assess different cleaners for deficiency patterns. As a result, training programs and corrective action are less effective. Below is an example of a trend report with inconsistent inspection uploads:
Regardless of whether these inspections were scheduled, follow-up audits, or if they were performed as a response to a complaint, it is impossible to reach any type of conclusion based on this report due to the lack of data points.
Cleaning inspectors should try to set realistic inspection schedules and stick to them as much as possible. If you find yourself short on time, design an inspection schedule that you can stick to. As you progress through your inspection program, try to increase the frequency of inspections based on your availability. Whether your goal is to inspect every day, every week, or maybe even just once per month, you will start to see better results once your inspections are performed on a consistent basis.
The image above shows a more accurate trend report, including more data points in the same period of time as the first example (two months). There are still some outliers above and below the average, but it is easier to analyze this data set due to the high amount of inspections performed throughout the two months. Inspectors and managers would be able to look at this group of inspections and figure out the types of deficiencies that are recurring. They can also use the outliers to learn what went wrong or right on a certain day.
Tracking progress is an important part of any quality inspection program, and consistently gathering data for evaluation is the best way to stay accurate and proactive. There is no right or wrong amount of inspections you should be doing, but if you create a realistic schedule for assessing your team’s cleaning program, it will ensure your stakeholders that you share a mutual interest in high-quality cleaning.
It’s important to use the time you set aside for cleaning inspections to collect a wide variety of data. Many inspectors fall into the habit of cutting inspections short, or just doing the bare minimum. Here’s how much you should inspect per building.